Ozylix, an online brand of Ascovita Healthcare, respects your privacy and explains below what information we collect, why we need it, how long we keep it, and how you can contact us.
Information we collect
When you browse, create an account, save a wishlist, request support or place an order, we may process your name, phone number, email address, delivery and billing information, order items, payment status, coupon use, VitaPoints activity, reviews, support messages and account preferences. We may also process device, browser, IP-security, cookie and local-storage data needed for site operation, fraud prevention, cart recovery and accessibility.
How we use information
We use information to authenticate accounts, show your saved items, calculate and fulfil orders, arrange delivery, create invoices, manage returns, award or reverse VitaPoints, moderate reviews, answer questions, prevent abuse, comply with law and improve product discovery. Payment credentials are handled by the payment provider; raw card or UPI credentials are not stored by our application servers.
Sharing and retention
We share only the information needed with payment, delivery, hosting, analytics, customer-support and communication providers acting for the store. We do not sell personal information. Records are retained only as long as needed for fulfilment, accounting, support, security, legal obligations and legitimate business operations, after which they are deleted or anonymised where appropriate.
Vita AI Advisor
VitaMatch is an optional, deterministic product-ranking quiz. Its answers are held in the browser session and are not sent to our server. If you choose the free-text Vita chat, the message history is kept in the active page session so the conversation can work; it is cleared when you restart the chat or leave the page. The chat text is sent to our backend proxy and Google Gemini solely to generate the reply. Please do not submit names, contact details, diagnoses, symptoms, medicines, pregnancy information or other sensitive personal or health data. The Advisor is general wellness information, not medical advice or diagnosis, and we do not use Advisor answers to create an account or make a medical decision.
Your choices
You may request access, correction, deletion where legally available, or withdrawal of marketing and browser-notification consent. Essential service messages such as payment, delivery, security and account notices may still be sent when necessary to provide the service. Contact ozylixcare@gmail.com or Aamin Vahora at +91 72658 84137.
Privacy questions
For a privacy request, include the email or phone number used on the account and enough detail for us to identify the request. We may ask for reasonable verification before changing or disclosing personal information.